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May I exchange my season tickets for another performance? |
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Yes! Season Ticket Holders may exchange tickets for any other performance of the same production. Exchange requests must be received no later than 48 hours prior to the date printed on your tickets. You may download a Season Ticket Exchange form when you CLICK HERE. Just follow the directions to exchange your tickets by mail or by fax. |
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May I purchase additional tickets for one of my season shows? |
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Of course! Please call Season Ticket Services at 866.755.BWAY (2929), and they will work with you to find best available seating locations near your current season ticket seats. Or, if you prefer, you can exchange your tickets with the Pantages Box Office so that your entire party can sit together. See directions on season ticket exchanges. Understandably, purchase of additional seating is subject to availability. |
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I haven't received my tickets in the mail for one or more shows. What do I do? |
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If it is six weeks prior to the opening of your next season show, and you still haven't received your tickets in the mail, please contact Season Ticket Services at 866.755.BWAY (2929) to report your ticket missing. They will gladly arrange for replacement tickets for the exact same location to be at will-call for your assigned performance. |
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I've lost or misplaced my tickets. What do I do? |
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Please call Season Ticket Services at 866.755.BWAY (2929), open Monday-Friday from 9:30am-5:30pm. Our customer service agents will arrange for replacement tickets of the exact same location to be waiting for you at will call for your assigned performance. |
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Is there a limit to the number of tickets that I can purchase? |
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Unless otherwise noted there is an 8 ticket limit for ordering additional tickets to a Broadway/L.A. event. Groups of 15 or more may call our Group Sales office at 866-755-3075. |
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May I go to the box office to exchange my tickets in person? |
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Absolutely! Please note that all in-person season ticket exchanges must be made at the Pantages Box office (regardless of what theatre the production is scheduled to play). In general, Pantages Box office hours are daily from 10am to 6pm, although the box office may close on some holidays. For current box office hours, please call our recorded information line at 323-468-1770. |
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Where may I find my account ID and password so that I can access My Broadway/L.A. Account online. |
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Please call the season ticket hotline at 866.755.BWAY (2929) and a representative will provide this information. We're open Monday-Friday from 9;30am-5:30pm to serve you. |
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Are children allowed entrance to the theatre? |
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Children under the age of 5 will not be admitted to Broadway/L.A. events, unless the presentation is an age-appropriate show for which the producers have lowered this age restriction. Parental recommendations -- as well as any exception concerning age restrictions -- are provided on the show information pages found on our general website, www.BroadwayLA.org. All patrons regardless of age must have a ticket to enter. |
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I have received tickets to another venue and they are nothing like the quality of my Pantages seats. What can be done? |
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We make every effort to ensure that subscriber seat locations are comparable when moving from one theatre to another. Once you have reveiwed your seat locations assigned on your renewal form you may find that your locations are unacceptable for a particular performance in a theatre other than the Pantages. Please request a change to these seats on your renewal form, or where directed to do so on the online form. If the tickets are already in your posession the only option is to exchange the tickets for an upgrade based on availability.
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I have a new address/email/phone number. How do I make sure that my account is updated? |
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You can update the address the following ways:
INSTANT UPDATE!
Log on to My Broadway/L.A. Account
https://oss.ticketmaster.com/html/home.htmI?l=EN&team=ndr
Scroll to Account Settings and click edit profile.
EMAIL:
laseasontickets@nederlander.com
U.S. MAIL:
Broadway/L.A. Season Ticket Services
P.O. Box 122911
San Diego, CA 92112
CALL:
866.755.BWAY (2929)
open Mon-Fri 9:30-5:30 |
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I can't use my tickets for a show, and no one I know can go either. May I return my tickets? |
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As a season ticket holder, one of your benefits is the ability to exchange tickets for another performance of the same production. Please refer to the exchange form available to you when you CLICK HERE for instructions.
You may also donate your tickets back to Broadway/L.A. This allows you a tax deduction as allowed by law, and you will receive a contribution receipt to support your tax return. Tickets being returned for donation may be mailed, but they MUST be recieved no later than 48 hours prior to the performance date printed on the tickets. Tickets may also be turned in to the box in person at the box office no later than one hour before performance. |
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